KRABI & PHUKET

Natural Phenomena- Change in global temperature is a natural phenomenon and is not under the control of any individual or organization.

An unexpected weather condition with or without snow. Adventure companies usually plan their activities based on weather forecasts and historical data, but they have no control over nature.

“Mystique Mountain Adventure” offers you the opportunity to adventure at a specific location. They can provide transport, accommodation and other logistical support. But weather conditions are beyond their control. Therefore, if your experience is not as expected due to lack of snow in the winter area, “Mystique Mountain Adventure” will not be legally or financially responsible for the same. Before booking you should read their terms and conditions carefully where this is likely to be mentioned.

* 30 days – 20 days left of travel 25% deduction. * Below 20 days – 10 days left of travel 50% deduction. * Below 10 days left of travel 100% deduction/ adjustment. * Accepted only a valid reason for cancellation.

“Mystique Mountain Adventure” shall not be liable for cancellations, delays, or trip interruptions caused by – * Earthquakes, floods, landslides, storms, heavy snowfall, or avalanches. * Government-imposed travel bans or national emergencies. * Any other unforeseen natural disasters.

* In case of trip cancellation during the journey due to a natural calamity, no refunds will be issued. * All payments made are non-refundable and non-transferable.

• 1. Finalization of Itinerary & Services:

All trip details—including hotel accommodation, vehicle type, destination plan, sightseeing schedule, and other inclusions—are thoroughly checked and finalized before the booking is confirmed. Once the itinerary is finalized, any request for changes will be chargeable.

• 2. Hotel Ratings, Reviews & Guest Preferences:

All hotels provided by Mystique Mountain Adventure are carefully selected based on verified guest reviews, ranging from 3.9-star to 5-star ratings. Guests are requested to review the hotel’s ratings, features, and facilities carefully before confirmation to ensure they match your personal preferences, so that no change is required later.

• 3. Changes After Trip Commencement:

After the trip has started, any modification requested by the guest—such as changing the hotel, vehicle, route, sightseeing plan, or destination—will involve additional charges, depending on availability and price differences.

• 4. Change of Hotel After Check-in:

If the guest wants to change or upgrade the hotel after check-in, the guest must - • Pay the full charge of the originally booked hotel, and • Pay the additional cost of the new hotel. • No refund will be provided for the originally booked accommodation.

• 5. Hotel Change Before Check-in:

If the guest wishes to change the hotel before check-in, all changes are subject to availability and price difference. The guest must bear any extra amount required for the upgraded or alternative property.

• 6. Vehicle Change:

Requests for changing or upgrading the vehicle (e.g. Xylo/ Innova → Crysta, WagonR → Dzire, Bolero → Eartiga etc.) will be accepted only if available, and the guest must pay the difference in cost.

• 7. Destination or Itinerary Changes:

If the guest wants to modify the destination or sightseeing plan during the trip (for example, adding or removing locations), such changes will: • Require additional charges, • Depend on road conditions, weather, and local regulations, and • Be fully subject to the driver’s and company’s operational feasibility.

• 8. Non-Refundable Services:

Once the trip begins, the following services are strictly non-refundable - • Hotel charges • Vehicle charges • Entry fees / Permits • Any pre-booked activity

• 9. Force Majeure & Uncontrollable Situations:

• In case of natural calamities, strikes, roadblocks, landslides, political issues, or government restrictions, the itinerary may change. • Any additional expenses arising due to such situations must be borne by the guest.