STRICTLY FOLLOW THE OFFICIAL POLICY OF MYSTIQUE MOUNTAIN ADVENTURE
All travelers, travel agents, and business partners are required to strictly comply with the official policies of Mystique Mountain Adventure. These policies are implemented to ensure smooth operations, transparent business practices, and the highest standard of service. Your cooperation and adherence are sincerely appreciated.
1. Finalization of Itinerary & Services:
All trip details—including hotel accommodation, vehicle type, destination plan, sightseeing schedule, and other inclusions—are thoroughly checked and finalized before the booking is confirmed.
<span;> Once the itinerary is finalized, any request for changes will be chargeable.
2. Hotel Ratings, Reviews & Guest Preferences:
All hotels provided by Mystique Mountain Adventure are carefully selected based on verified guest reviews, ranging from 3.9-star to 5-star ratings.
Guests are requested to review the hotel’s ratings, features, and facilities carefully before confirmation to ensure they match your personal preferences, so that no change is required later.
3. Changes After Trip Commencement:
After the trip has started, any modification requested by the guest—such as changing the hotel, vehicle, route, sightseeing plan, or destination—will involve additional charges, depending on availability and price differences.
4. Change of Hotel After Check-in:
If the guest wants to change or upgrade the hotel after check-in, the guest must –
• Pay the full charge of the originally booked hotel, and Pay the additional cost of the new hotel.
• No refund will be provided for the originally booked accommodation.
5. Hotel Change Before Check-in:
• If the guest wishes to change the hotel before check-in, the request shall be subject to availability and the applicable price difference.
• The guest must first pay the full amount of the originally booked hotel, irrespective of whether the guest intends to stay there or not.
• Thereafter, the guest may choose and book another hotel of their preference by paying the full cost of the new hotel, including any applicable price difference.
• No refund, adjustment, or credit shall be provided for the originally booked hotel under any circumstances.
6. Vehicle Change:
Requests for changing or upgrading the vehicle (e.g. Xylo/ Innova → Crysta, WagonR → Dzire, Bolero → Eartiga etc.) will be accepted only if available, and the guest must pay the difference in cost.
7. Destination or Itinerary Changes:
If the guest wants to modify the destination or sightseeing plan during the trip (for example, adding or removing locations), such changes will:
• Require additional charges.
• Depend on road conditions, weather, and local regulations.
• Be fully subject to the driver’s and company’s operational feasibility.
8. Non-Refundable Services:
Once the trip begins, the following services are strictly non-refundable –
• Hotel charges
• Vehicle charges
• Entry fees / Permits
• Any pre-booked activity
9. Force Majeure & Uncontrollable Situations:
• In case of natural calamities, strikes, roadblocks, landslides, political issues, or government restrictions, the itinerary may change.
• Any additional expenses arising due to such situations must be borne by the guest.
Important Payment Policy Notice:
As per the official policy of Mystique Mountain Adventure, all pending payments must be cleared to ensure the uninterrupted operation of any running trip. The company follows a strict no-credit policy. If the outstanding payment is not received within the stipulated time, all travel services may be suspended until the dues are fully settled.
We sincerely request all travelers and travel partners to respect and cooperate with this policy. Your timely payment helps us maintain seamless operations and deliver the highest standard of service.
📌 Cancellation & Visa Policy –
⏳ Cancellation Received Before Departure
🔹 90 Days or More Before Departure
➡️ 20% of Total Tour Cost
🔹 60 – 89 Days Before Departure
➡️ 35% of Total Tour Cost
🔹 45 – 59 Days Before Departure
➡️ 50% of Total Tour Cost
🔹 30 – 44 Days Before Departure
➡️ 75% of Total Tour Cost
🔹 15 – 29 Days Before Departure
➡️ 90% of Total Tour Cost
🔹 Less Than 15 Days Before Departure
➡️ 100% of Total Tour Cost
🔹 No Show / After Departure
➡️ 100% of Total Tour Cost
⚠️ Circumstances Beyond Company’s Control:
In the event of cancellation, postponement, alteration, curtailment, or disruption of the tour due to any of the following reasons, the CompanyIn the event of cancellation, postponement, alteration, curtailment, or disruption of the tour due to any of the following reasons, the Company shall not be held liable for any consequential loss, compensation, or damages – shall not be held liable for any consequential loss, compensation, or damages –
🌧️ Adverse weather conditions, heavy rainfall, snowfall, storms, cyclones, floods, landslides, avalanches, earthquakes, or natural disasters.
🛣️ Road blockages, route closures, landslides, bridge damage, or transportation disruptions.
✈️ Flight delays, flight cancellations, rescheduling, airspace restrictions, or airline operational issues.
🚁 Helicopter service cancellations, delays, weather restrictions, technical issues, or regulatory restrictions.
🛂 Visa rejection, permit rejection, permit cancellation, permit suspension, or changes in immigration regulations.
🏛️ Government restrictions, border closures, diplomatic issues, sanctions, political unrest, civil disturbances, riots, strikes, curfews, or public emergencies.
🦠 Epidemics, pandemics, quarantine regulations, health emergencies, or government-imposed travel restrictions.
⚔️ War, threat of war, terrorism, military action, security concerns, or law-and-order situations.
🏔️ Closure of pilgrimage routes, trekking routes, national parks, border areas, monasteries, temples, or tourist attractions by local authorities.
🚫 Any restriction imposed by local administration, tourism boards, aviation authorities, or government agencies.
⚕️ Medical unfitness of the traveler, health-related issues, accidents, hospitalization, or inability to travel.
📄 Incomplete, incorrect, forged, or delayed submission of documents by the traveler.
💱 Currency fluctuations, banking restrictions, international payment restrictions, or unforeseen increases in operational costs.
🔥 Force Majeure events including but not limited to acts of God, natural calamities, government actions, labor disputes, technical failures, and circumstances beyond the reasonable control of the Company.
📍 Important Conditions:
🔹Visa fees, permit fees, insurance premiums, government charges, foreign exchange losses, bank charges, and other non-recoverable expenses are strictly non-refundable.
🔹All cancellation requests must be submitted in writing via email. Verbal cancellations shall not be accepted.
🔹Refunds, if applicable, will be processed only after deducting cancellation charges and all actual expenses incurred by the Company.
🔹Any charges levied by airlines, hotels, transport operators, embassies, government authorities, local operators, or third-party service providers shall be borne by the traveler.
🔹Any charges levied by airlines, hotels, transport operators, embassies, government authorities, local operators, or third-party service providers shall be borne by the traveler.
🔹The Company reserves the right to modify the itinerary, accommodation, transportation, sightseeing schedule, or tour services due to operational requirements or circumstances beyond its control.
🔹No refund shall be payable for any unused services, missed meals, missed sightseeing, voluntary withdrawal from the tour, early departure, late arrival, or failure to join the tour after commencement.
🔹By confirming the booking and making payment, the traveler acknowledges and accepts all the above Terms & Conditions, Cancellation Policy, and Visa Policy.
🛂 Visa & Permit Policy:
• Granting, refusal, delay, cancellation, or withdrawal of a visa/permit is solely at the discretion of the concerned Embassy, Consulate, Government Authority, or Permit Issuing Authority.
The Company acts only as a facilitator and shall not be responsible for any visa or permit-related decision.
🔹 Visa fees, permit fees, embassy charges, documentation charges, courier charges, and processing fees are strictly non-refundable under any circumstances.
🔹 Visa or permit approval is not guaranteed even after submission of complete documents and payment of the tour cost.
🔹 In the event of visa or permit rejection, cancellation charges as per the above policy shall apply.
Important Payment Policy:
• As per the official policy of Mystique Mountain Adventure, all pending payments must be cleared within the stipulated time to ensure the uninterrupted operation of any running tour.
• Mystique Mountain Adventure follows a strict No Credit Policy. No traveler, travel agent, corporate client, or business partner shall be permitted to continue any tour on credit or with any outstanding dues after the booking has been confirmed.
If any payment remains pending during the course of the tour, or if any request is made to continue the tour on credit, Mystique Mountain Adventure reserves the absolute right to immediately suspend or terminate all travel services, including hotel accommodation, transportation, sightseeing, permits, activities, and all other tour-related services, until the entire outstanding amount has been paid in full.
The Company shall not be responsible for any inconvenience, financial loss, additional expenses, missed services, or any other consequences arising from the suspension or termination of travel services due to non-payment.
• We sincerely request all travelers, travel agents, corporate clients, and business partners to respect and cooperate with this policy. Timely payment enables us to maintain seamless operations and deliver the highest standard of service.
• By confirming the booking and making payment, the traveler, travel agent, corporate client, or business partner acknowledges, accepts, and agrees to comply with all the Terms & Conditions, Payment Policy, Cancellation Policy, Visa & Permit Policy, and the Company’s Strict No Credit Policy.
Cancellation and Force major policy:
Remember –
“Mystique Mountain Adventure” shall not be responsible in any way for non-appearance of snow due to global temperature variations in winter locations.
This is because:
Natural Phenomena- Change in global temperature is a natural phenomenon and is not under the control of any individual or organization.
Unforeseen Conditions- An unexpected weather condition with or without snow. Adventure companies usually plan their activities based on weather forecasts and historical data, but they have no control over nature.
LIMITATION OF LIABILITY-
“Mystique Mountain Adventure” offers you the opportunity to adventure at a specific location. They can provide transport, accommodation and other logistical support. But weather conditions are beyond their control.
Therefore, if your experience is not as expected due to lack of snow in the winter area, “Mystique Mountain Adventure” will not be legally or financially responsible for the same. Before booking you should read their terms and conditions carefully where this is likely to be mentioned.
🛑 Mystique Mountain Adventure” shall not be liable for cancellations, delays, or trip interruptions caused by –
* Earthquakes, floods, landslides, storms, heavy snowfall, or avalanches.
* Government-imposed travel bans or national emergencies.
* Any other unforeseen natural disasters.
No-Refund Policy:
* In case of trip* In case of trip cancellation during the journey due to a natural calamity, no refunds will be issued. cancellation during the journey due to a natural calamity, no refunds will be issued.
* All payments made are non-refundable and non-transferable.
* Token advance amount is non-refundable and can only be adjusted against the next trip or future bookings. The adjustment must be utilized within three (3) months from the date of trip start. If the trip is not adjusted within this period, the amount will remain non-refundable and cannot be carried forward or claimed thereafter.
Refund Timeline:
⏱️ Refunds will be processed within 7–14 business days after cancellation approval.
💳 The refund will be credited to the original source account used during payment.
🏢 Company Details:
“Mystique Mountain Adventure”
Govt. Registered (MSME) & ISO 9001:2015 Certified
📞 +91 6289537800
🌐 www.mystiquemountainadventure.in
📧 mystiquemountainadventure@gmail.com
📍 Baranagar, Kolkata – 700036
